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Privacy Policy

Effective December 03, 2010

Privacy Policy Contents:

  1. What information do you gather about me when I'm at your site and what do you do with it?
  2. Do you keep track of me as I move through the Penguin United Store site?
  3. Does Penguin United Store use cookies?
  4. Communicating with Penguin United via e-mail.
  5. How can I review the information you have for me?
  6. How does Penguin United notify customers of changes to its privacy Policy?
  7. Is my credit card number secure?
  8. How do I know if a Web site is secure?

1. What information do you gather about me when I'm at your site and what do you do with it?

While participating in activities such as Registration and Purchases, we gather information about you. Your complete name, address, phone number, e-mail, and credit card information are necessary for purchase and delivery. Because most of our customers like to know that we received their order, we use your e-mail address to send you an order confirmation. We also use your e-mail address to let you know when we ship your order.

Because you have shown an interest in our products by registering or making a purchase, you may receive communications from us in the form of telephone contact or e-mails with questions or information regarding orders you have placed and information about new products and services or upcoming events. If you do not wish to receive any or all of these communications, please let us know. You can contact us by e-mail, phone, fax or in writing. Please provide us with your exact name, address, e-mail and phone number and let us know which communications you would like halted.

2. Do you keep track of me as I move through the Penguin United Store site?

For each visitor to our web site, our web server automatically recognizes only the visitor's domain name. We collect domain names and aggregate information on what pages visitors access or view. Essentially, our web site is an online store. As such, in order to better serve our customers, we need to know which pages they view and how they get there.

3. Does Penguin United Store use cookies?

Like any business, we need to know the effectiveness of various marketing efforts. We use cookies to identify how a person came to our site. This cookie contains absolutely no personal information about you. Cookies can be set with an expiration period. At Penguin United Store, our cookies are set to expire after 90 days.

4. Communicating with Penguin United via e-mail.

We read every message that comes to us. We also try to respond back within 24 hours of receipt. We save messages and/or e-mail addresses only for a few specific reasons. We save messages if we think we'll need to refer to them later when we communicate with the customer. We do not use e-mail addresses that we receive through our Customer Service form, or from e-mails that we receive in correspondence directly from you, for the purpose of promotion, unless authorized to do so.

5. How can I review the information you have for me?

If you created an online account, you may click on the 'Login' or 'My Account' link at the top of the page. There you will see the information you have supplied to us to place orders on our web site.

6. How does Penguin United notify customers of changes to its privacy Policy?

The current version of the Penguin United Store privacy policy will always be posted here.

Contact Information.

Address: Penguin United 41474 Christy Street Fremont, CA 94538
Fax: 1-510-743-4108
Phone: 1-888-988-3388

Questions regarding this statement should be directed to Customer Service.

We make sure that the information you supply to us remains secure and confidential.

If you don't find your question answered here, feel free to contact us by e-mail or phone.

7. Is my credit card number secure?

We use Secure Socket Layer (SSL) an industry standard encryption method to protect the private and personal information that you send to us through our web site. The encryption that we use on this web site is from GeoTrust, which is a leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence.

Web browsers can operate in "normal" mode and in "secure" mode. You can tell which mode your browser is in by looking at the toolbar at the bottom of the browser window. If you see a broken key, or an open padlock, you are in normal mode. If the key is whole, or the padlock is closed, you are in "secure" mode.

8. How do I know if a Web site is secure?

In order to be accurate, we're going to get a bit detailed here. When buying something on the Internet, there are three things to check for:

  • Data you send is strongly encrypted.
  • The site you're doing business with is the site you think it is.
  • The site you're doing business with processes your credit card and address information in a safe and responsible manner.

Points 1 and 2 are taken care of by SSL (Secure Sockets Layer) and a Digital Certificate. A digital certificate contains the name of a company, Web site (like web name here) or individual, along with a cryptographic key that can be used to encrypt information that must be sent to that individual. When your browser switches into secure mode, it asks the Web site to present its certificate. The browser decides whether or not it trusts the certificate by looking at who issued it. If the browser trusts the certificate, then it will encrypt all communications with that Web site, using the cryptographic key in the certificate.